Jeffry Susanto

Cunningham Street · South Yarra, 3141 ·

  • A result oriented professional with proven abilities to exercise initiative, accept challenges and apply creativity to overcome obstacles and to make effective contributions to the performance of a team.
  • Excellent writing and communication skills include ability to speak in public, prepare clear, concise and accurate reports, presentations and other documents to convey complex ideas and concepts.
  • Well-developed IT proficiency and a demonstrated ability to rapidly become competent in new software.
  • Experienced in leveraging agile framework on my software development lifecycle.
  • Highly motivated and problem solver.


Senior Application Engineer

We're a company with health and wellbeing at our core. We began as a health insurer and have grown into a broader healthcare company, committed to delivering affordable healthcare that gives our customers more choice.
We're delivering care in new ways by collaborating with hospitals, doctors and governments and driving reform to help reshape Australia's health system.
We also offer travel, pet and life insurance to meet a wider range of our customers’ needs.

  • Collaborate with internal technology teams and external vendors to ensure proposed solutions are developed in alignment with stated needs in iMed Claim Application. Technologies: Java Spring, SyBase, React.js, UNIX
  • Collaborate with Infrastructure and Cloud Team to prepare a secured (https) system transition to AWS.
  • Collaborate with Systems Architect to identify potential gaps and enhancements in the application framework and perform research and development tasks where required.
  • Review, test and debug team members' code (Java, Javascript, REST API, React.js, PHP).
  • Integrate platform into GitHub, JIRA and confluence.


  • Upgrade JDK 8 to JDK 11 (security and features enhancements) iMed internal system Java Spring based Web Services and all other dependencies including: rewriting obsolete custom classes and replaces with the supported third party libraries.
  • Upgrade iMed Application EXE from JDK 8 to JDK 17 including: rewriting obsolete custom registry class using Java Native support.
  • Enhancing report/logging capability from iMed Java Assessing and Workflow Web Services to SPLUNK by adding end to end Unique identifier tracking.

2022 - Present

Course Instructor

RMIT University, Australia (RMIT Online)

  • COSC2363 - Web Development Technologies Period: Nov 23-Feb 24, May 24-Aug 24
    The subject introduces to design and build web applications using the (C#, ASP .NET Core) programming language, integrate web applications with a back-end database, build simple web services and address issues of security and performance in web applications.

2023 - Present

Casual Sessional: Computing Technologies (RMIT School)

RMIT University, Australia

  • CPT331 - Programming Project (Sep-Nov 23, Mar-Jun 24)
    This subject is designed to provide you with hands on practical experience developing software in a project environment. You work in teams and will complete projects from inception to implementation.
    It includes a Work Integrated Learning (WIL) experience in which your knowledge and skills will be applied and assessed in a real or simulated workplace context and where feedback from industry and/ or community is integral to your experience.
    Course Instructor: Dipto Pratyaksa
  • COSC2453 - Web Programming (Oct 22-Apr 23, Jul-Oct 23)
    The subject will provide an overview of Internet technology and will introduce you to current web protocols, client side and server side programming, communication and design. (HTML, CSS, HCI - Human-computer Interface, Javascript, PHP)
    Course Instructor: Trevor Reynolds

Oct 22 - Oct 23

Online Tutor

RMIT University, Australia (RMIT Online)

  • COSC2288 - Further Programming Period: Mar-Jun 22, Aug-Dec 22, Mar-Jun 24
    The subject will provide object orientated concepts for designing software architecture. Learn how UML talks in code backed by multi-threading and modelling tools. Build on your prior knowledge, and use interface programming with Java as the implementation platform.
    Course Instructor: Dipto Pratyaksa
  • COSC2363 - Web Development Technologies Period: Jun-Sep 21, Jun-Sep 22, Jun-Sep 23
    The subject introduces to design and build web applications using the (C#, ASP .NET Core) programming language, integrate web applications with a back-end database, build simple web services and address issues of security and performance in web applications.
    Course Instructor: Matthew Bolger
  • ISYS2095 - Database Concepts Period: Nov 22-Mar 23, Jun-Sep 23
    The subject will provide the main concepts for data modelling and characteristics of database systems.(SQL)
    Course Instructor: Shaahin Madani
  • COSC2453 - Web Programming Period: Nov 19-Mar 20, Jun-Sep 20, Nov 20-Mar 21, Nov 21-Mar 22, Nov 22-Mar 23
    The subject will provide an overview of Internet technology and will introduce you to current web protocols, client side and server side programming, communication and design. (HTML, CSS, HCI - Human-computer Interface, Javascript, PHP)
    Course Instructor: Trevor Reynolds
  • COSC1133 - Unix System Administration and Programming (Linux) Period: Aug-Dec 19, Aug-Dec 20, Aug-Dec 21
    This course provides an intensely practical introduction to basic Unix Systems Management, which involves both administration and programming.
    Course Instructor: Paul Miller
  • COSC2135 - Programming 1 Period: Mar-Jun 20, Mar-Jun 21
    This course introduces Object-Oriented programming using the Java programming language. It covers: algorithm development using standard control structures; design methods such as step-wise refinement and object oriented programming; the use of standard Java classes and interfaces; the use of standard APIs; I/O processing; programming style and code reuse, and basic strategies for software testing.
    Course Instructor: Kenneth Gardiner

2019 - Present

Senior Web Developer

  • Develop and lead the specification and design of web and digital systems in collaboration with departmental stakeholders including designers, architects, analysts and testers (Drupal).
  • Develop and lead team to create applications following business requirements and using Agile.
  • Provide technical expertise, input and feedback related to variety of IT projects conducted across divisions.
  • Leads, manages, selects and ensures compliance to appropriate design standards, methods and tools, consistent with agreed enterprise and solution architectures and ensures they are applied effectively.
  • Provide thought leadership on innovation and development of new and improved processes for improvement of design, development and user experience service delivery for web, cloud and digital services.

2016 - 2022

Senior Web Developer

Mentor Education, Australia
Full Time 2011-2012 | Part Time 2012 - 2019

  • Led, developed, designed and deployed new modules on Learning Management System ( and Internal Student Management System: custom reporting modules, payment gateway integration (eWay, NAB, CBA)
  • Led, developed and maintained BAU (Business as Usual) activity on public website (
  • Server maintenance, installation and deployment both on-premises and AWS cloud (security update, disaster/recovery planning and assessments)
  • Led data migration, export/import data on different systems between internal – external SugarCRM

2011 - 2019

Web/Data Analyst

  • Led the data flow delivery from operators to all public facing applications: PTV Timetables, PTV Journey Planner, Website CMS / Maps.
  • Responsible in managing PTV Timetable API used by external developers / organisations.
  • Provide consultation, recommendations, and technical assistance to other divisions such as, MySQL database administration (create MySQL script to ensure testing databases are synchronised properly to the production database – for iPhone, Android backend testing).
  • Developed PTV website CMS module extension requested by PTV internal stakeholders.
  • Delivered using agile methodology approach (CodeIgniter Framework).
  • Developed reports (Provide statistical report, API Developer Key Report) - PTV databases to management.

2014 - 2016


  • Led data delivery / data flow project from end to end to public facing mobile and website applications (timetable / journey planner).
  • Performed Database Administration role to maintain, backup / restore Database systems for website and mobile applications.
  • Developed Journey Planner widget, PTV website CMS module extension (PHP - Silverstripe Framework), PTV feedback service (.NET Framework).
  • Developed web API to feed websites / mobile applications (.NET Framework).
  • Developed bash script / cron script (Linux operating system).
  • Performed multiple roles as Test Manager (3 months period) to release PTV mobile application version 3.0 : Defined the test plan, executed test, chair defect meeting, resolved issues with team members.
  • Performed multiple roles as Deployment Manager (3 months period) to ensure mobile application testing run according to the project delivery timeline.

2012 - 2014

Web Developer

  • Developed website CMS (Silverstripe framework) for Great Transport Race Melbourne.
  • Developed website CMS module extension requested by internal stakeholders.
  • Developed web service API application used by other internal applications to expose data to mobile application, website, Journey Planner, Timetable (.NET Framework).
  • Developed feedback application (.NET Framework).
  • Maintained mobile application database, XML data extraction.
  • Performed ETL (Extract, Transform, Load) from one database system to other systems.
  • Led web transition project from Metlink Melbourne to Public Transport Victoria.

2011 - 2012

Senior Web Developer / Web Development Manager

  • Developed internal web application module ( and using agile methodology (technologies used: PHP, PostgreSQL, MySQL, .NET, HTML, CSS, Javascript, Ajax, JQuery, Photoshop).
  • Developed stand alone - debtor check application distributed to the client.
  • Performed ETL data process from third party vendor to internal system (XML, CSV, JSON).
  • Performed database optimization and data cleaning.
  • Led the IP-Phone System implementation and integration with internal web application.
  • Led the web application projects using Symfony2, Cake PHP, CodeIgniter to develop web based client application, web based business reports.

2010 - 2011

Sessional Tutor

  • FIT1039 – Web Systems (2015, Semester 1)
    This unit aims to teach students the technical and development process skills required for the development of IT-based application systems.
  • FIT5137 - Database analysis and processing (2014, Semester 1 and 2)
    Advanced database design using multi-dimensional database design and semi-structured database design are explored. Online analytical query language will be explored in the context of multi-dimensional database design.
  • FIT2076 - Web Database Interface (2012)
    Basic knowledge of programming and database concepts
  • FIT5032 - Internet Application and Technology (2009, 2010)
    To develop an application system that uses a web interface to a back-end database (XML based technology, XLTS, ASP.NET technologies).
  • FIT3043 - Web System 3 (2009)
    Static and dynamic web pages; ASP.Net environment; HTML forms reviewed; Standard server controls; C# language; Page life cycles; Event driven programming and postback; C# basics;
  • FIT1011 - Web System 1 (2009)
    Brief introduction to the physical structure of the Internet, W3C and its role, Document markup, Hypertext, Elements of web pages: text, graphics, media. (HTML, CSS, Javascript).

2009 - 2015


RMIT University

Master of Computer Science

GPA: 3.50/4.00

Australia, 2010

Monash University

Master of Applied Information Technology

GPA: 3.83/4.00

Australia, 2009

Bina Nusantara University

Bachelor of Information Technology

GPA: 3.43/4.00

Indonesia, 2006


Programming & Scripting Languages

PHP(codeIgniter,Symfony2,CakePHP,Drupal 7,Silverstripe), Python, ASP, ASP.NET C#, JavaScript, JQuery, SASS, CSS, Borland Delphi 7, UNIX

Database Technologies

Oracle, MySQL, DB2, PostgreSQL, XML, XSLT, SQL Server

  • Mobile-First, Responsive Design
  • Cross Browser Testing & Debugging
  • Cross Functional Teams
  • Agile Development & Scrum


Generally when I have spare time or quiet time, I would spend my time reading self-help, philosophy and personal development books.
Once or twice a week, I will play indoor soccer just to get healthy and be active.
Teaching has been my passion since I was pursuing my bachelor degree in Indonesia; I was a computer programming tutor between 2002-2006.
I am so grateful the fact that I was given the opportunity to understand and teach some of lower level computer programming languages such as, C and C++ using Borland CPP 3 which you hardly find this course this day.

In addition to that, I was a tutor on other programming languages such as PHP, JAVA, 1st generation of .NET 2003 and SQL Server.
In 2007, I had a chance to continue my study in Melbourne, Australia. I couldn't leave behind my passion in teaching and I was also grateful to be able to continue my passion in teaching when I was my Master degree in Monash. I was working as a Sessional Tutor in Monash between 2009 - 2015.

Nowadays, we're living in Digital Era and almost everything is run remotely / online including studying and teaching. RMIT University has become a pioneer to catch up this digital era education.
I am so grateful to be part of RMIT Online team as a tutor since 2019.
There are many courses that I have facilitated such as UNIX System Administration and Programming course, Web Programming, Web Development Technologies (.NET C#), Further Programming (JavaFX), Programming 1 (Java).

Why teaching? everyone has their own goal to pursue and satisfaction in their life;
Mine is contribute and share my knowledge for those who are keen to learn. One day, I might apply for PhD if I am given a chance to do it. **fingers crossed

We have now a baby boy 'Declan Elias Susanto', it's our answered prayer.
Whenever we have spare time, we would spend a good family time like going to park or library.


  • Individual Award – Work Together and Make it Happen | Victoria Commission for Gambling and Liquor Regulation, March 2018
  • Customer Delivery Service Excellence Team | Victoria Commission for Gambling and Liquor Regulation, 2017
  • 2017 GOV Design Award Victoria Commission for Gambling and Liquor Regulation, 2017


  • GITLAB Certified Associate View
  • LPIC-1 Linux Administration View
  • CompTIA Linux+ View
  • MCSA Web Applications (Developing with ASP.NET MVC 4 Framework, 2019) View
  • MCSA Programming in HTML5 with JavaScript and CSS3 View
  • LPI - Linux Essential View
  • CIW Database Design Specialist (CIW – 1D0-541) View
  • CIW JavaScript Specialist (CIW – 1D0-635) View
  • ITIL Foundation (syllabus 2011 – EX0001) View
  • MySQL 5 Developer Certified Professional (Oracle – 1Z0-871, 1Z0-872) View
  • MySQL 5 Certified Associate (Oracle – 1Z0-870) View
  • XML Master Basic (XML Master, I10-001)
  • Zend Certified Engineer PHP 5.3 (Zend – 200-530) View

Projects Delivered